Terms of service

TERMS OF SERVICE – VEYLIX

1. OVERVIEW

This website is operated by Veylix (“we”, “us”, “our”). By accessing our website and purchasing our products, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you may not use our Services.

2. ELIGIBILITY

By using this site, you confirm that:

  • You are at least 18 years old or the age of majority in your jurisdiction.

  • You provide accurate and complete purchase information.

  • You are authorized to use the payment method provided.

We reserve the right to refuse service to anyone at our discretion.

3. PRODUCTS & PRODUCT REPRESENTATION

We strive to display product images, specifications, and descriptions as accurately as possible. However:

  • Product appearance may vary slightly due to device screens.

  • Packaging may differ.

  • Specifications are subject to minor manufacturing variations.

All product descriptions and pricing are subject to change without notice.

4. AUTOMOTIVE & ELECTRICAL USE DISCLAIMER (IMPORTANT)

Our products are intended for consumer automotive use only.

The customer is solely responsible for:

  • Ensuring compatibility with their vehicle

  • Following all provided instructions

  • Using the product within its stated limits

We are not liable for:

  • Damage resulting from improper use

  • Incorrect installation

  • Modifications

  • Overheating due to misuse

  • Failure to follow safety instructions

Improper use voids any applicable warranty.

5. ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline any order

  • Cancel orders suspected of fraud

  • Limit quantities per customer

Orders cannot be canceled once they have been processed.

If an order is canceled by us, you will receive a refund.

6. PRICING & PAYMENTS

All prices are listed in USD unless otherwise stated.

Prices do not include:

  • Shipping costs

  • Customs duties

  • Import taxes

  • Local governmental fees

You are responsible for any applicable import duties or taxes.

You agree that:

  • Payment information is accurate

  • You are authorized to use the payment method

  • Charges will be honored by your bank or card provider

7. SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather

  • Events outside our control

Orders are considered delivered once confirmed by the carrier’s tracking system.

Risk of loss transfers to the customer once the package is handed to the carrier.

We strongly recommend customers provide a secure delivery address.

8. RETURNS & REFUNDS

Returns are governed by our Refund Policy.

Important:

  • Returns must be approved before being sent.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Items showing signs of use beyond normal inspection are not eligible for return.

  • Approved returns may be subject to a restocking fee if returned opened or with damaged packaging.

We reserve the right to refuse returns that do not meet our policy requirements.

9. LIMITED LIABILITY

To the fullest extent permitted by law, Veylix shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Vehicle damage resulting from misuse

  • Personal injury resulting from improper use

Some jurisdictions do not allow certain limitations, so parts of this section may not apply.

Nothing in these Terms limits mandatory consumer rights under applicable law.

10. INTELLECTUAL PROPERTY

All content on this website, including branding, images, text, product descriptions, and graphics, is the property of Veylix and may not be copied or used without permission.

Unauthorized use may result in legal action.

11. FRAUD PREVENTION

We reserve the right to:

  • Request identity verification

  • Cancel suspicious orders

  • Refuse service to customers engaging in fraudulent disputes

Filing false chargebacks may be reported to relevant authorities.

12. GOVERNING LAW

These Terms are governed by the laws of the Netherlands.

Any disputes shall be resolved in the competent courts of the Netherlands.

Mandatory consumer protection rights in the customer’s country of residence remain unaffected.

13. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of any changes.

14. CONTACT INFORMATION

Veylix
[Your Full Legal Business Name]
[Business Address]
[Chamber of Commerce (KvK) Number]
[VAT Number, if applicable]
Email: support@veylixstore.co